About ME:

With passion, discipline and relentless curiosity, I design user-centered products, build interactive experiences, and tell the human stories that connect people with the brands they love. Since earning my MFA in Interaction Design in 2011, I’ve worked with corporations (Microsoft, Intel, MasterCard, Proctor & Gamble, Delta Airlines), governments, non-profits, and small businesses.

UX Consultant

TiER1 Performance

2017 - Current

Consultant and designer for Fortune 500 companies ensuring timely and effective delivery of user-centered technology solutions across a variety of enterprise platforms.

  • Developed transformative business strategies for leaders seeking to adopt design thinking methodologies and evolve UX maturity.

  • Evaluated, redesigned and tested corporate intranets and enterprise technology platforms improving wayfinding, knowledge management, and search performance.

  • Designed and facilitated workshops for client teams seeking to  learn and adopt user-centered design practices.

  • Improved the adoption of client solutions by developing  training materials (i.e., videos, articles, job aids) for end-users.

  • Defined TiER1’s UX design point-of-view leading internal UX workshops, and co-authoring newsletter articles.

  • Led the design and development of digital applications for assessment, collaboration, and knowledge management.

  • Recipient of the TiER1 Innovation Award for excellence in solution design and recognized leader among peers.

UX LEad

Swiftpage/Act!

2013 - 2017

Oversaw product and web design for Act! CRM (over 100,000 active users).

  • Researched, designed, and tested Act!’s SaaS CRM product.

  • Led workshops with executive team and department leads.

  • Hired and managed the internal UX design team.

  • Managed external creative agency relationships and deliveries.

  • Redesigned Act!’s international website.

Experience Architect

SMITH

2011 - 2013

Researched and designed digital experiences for Microsoft, Intel, Mastercard, and the Hawaii State Department of Education presenting and selling solutions throughout all phases of design.

  • Redesigned the website for Hawaii public schools by conducting thorough user research, persona development and full-site interactive prototype.

  • Created strategy documentation, scenarios and detailed recommendations for UX improvements to Intel AppUp developer marketplace.

  • Conducted in-person, moderated user-testing for MasterCard’s money management app.

  • Designed landing pages and micro-sites for Microsoft marketing campaigns.

digital designer

Community-Minded TV

2007 - 2009

Shot and edited video for locally produced programming eventually becoming a producer, graphic designer, web designer and community course instructor.

  • Redesigned and coded CMTV’s public-facing website.

  • Videographer, video editor, sound and motion designer for documentaries, PSAs and public access programming.

  • Community course instructor teaching classes in Photoshop, Illustrator, Apple Motion and FinalCut Pro.

Education:

I earned my MFA (Design) from California College of the Arts in San Francisco (2011) and my BA from Whitworth University in Spokane, Washington (2006)

Software

  • Adobe Photoshop

  • Adobe Illustrator

  • Adobe InDesign

  • Adobe After Effects

  • FinalCut Pro

  • Axure RP

  • InVision

  • Wordpress

  • Sketch

  • Balsamiq

  • Omnigraffle

Skills

  • Team Leadership

  • Project Management

  • Design Research/Testing

  • Wireframes & Prototypes

  • Persona Development

  • Information Architecture

  • HTML/CSS

  • Visual Design/Illustration

  • Photography & Video Production

  • Digital Music Production

  • Physical Computing